“We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. “Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. Tui customers can now get cash refunds through an easy online system. TUI plans to run flights to Majorca this summer - along with these other European destinations, This website and its associated newspaper are members of Independent Press Standards Organisation (IPSO). The below form should only be used to request a refund for your voyage fare. Tui’s website says passengers can apply for a cash refund, if “unable to accept a refund credit”. nottinghampost Load mobile navigation. “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. All TUI holidays booked on the following dates have sadly been cancelled: – TUI holidays travelling on or before 11 June 2020, – TUI River Cruises sailings travelling up until and including 25 November 2020, – TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. Tried calling only to be told I just have to wait. "We really look forward to taking people on holiday again as soon as we’re able to.". TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. This code will be emailed to you if your holiday has been cancelled. All rights reserved. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. You can access TUI’s refund request form HERE. Tui are one of these airlines and today customers received a letter from them containing updates they have been waiting weeks for – including how and when they will receive cash refunds. They add: “If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund… As we continue to navigate this period of ongoing uncertainty, airlines are starting to reach out to customers affected by the pandemic. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. The airline has now issued an apology to customers over the delays. Should you wish to cancel your voyage booking and receive a cash refund according to our standard booking conditions, please call our Customer Contact Centre to do this. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. 'Please use our refund request form to apply for a cash refund.' ... TUI latest on refund forms and holiday flight destinations from July 11 "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. This can be done by visiting the My Bookings page online. – Marella Cruises sailings on or before 30 June 2020 and all of the following: All other holidays are continuing to operate as planned and will be continuously reviewed. Hydrogen cars: How the fuel cell works, where the UK's filling stations are and how expensive they are to run, First new detached homes in sought-after Edinburgh suburb hit the market. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. All TUI holidays booked on the following dates have sadly been cancelled: - TUI holidays travelling on or before 11 June 2020, - TUI River Cruises sailings travelling up until and including 25 November 2020, - TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. To make the refunds process simpler TUI launched an online refund form in May, after apologising to hundreds of thousands of customers for their holiday refund fiasco.. Expectant travellers not only had their long-awaited holidays cancelled, but then found themselves struggling to get their money back.. TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. TUI have made a big change to how customers who've had their holiday cancelled can apply for a refund. Despite the new online holiday refund form trying to make things easier, it seems the … We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. This can be done by visiting the My Bookings page online. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. REFUND REQUEST FORM IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. TUI said that customers who are “unable to accept” a refund credit can apply for a cash refund instead. This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to … Many holidaymakers have been told they may have to wait months for a cash refund. TUI's refund policy has been amended (Image: ... "But you're going to be on hold for hours and hours to get a cash refund. You will now be able to claim a refund online. TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. The coronavirus outbreak has wreaked havoc on holiday plans this year, forcing many travellers to cancel their trips. This code will be emailed to you if your holiday has been cancelled. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. For more details relating to refunds for pre-purchased experiences visit here. HUNDREDS of thousands of Tui customers can now apply for cash refunds for cancelled holidays. If customers are unable to accept the refund credit, we are offering the option of a cash refund. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. The airline apologised to customers for not processing refunds quick enough after it … Tui. TUI launched the new online refund form in May after apologising to hundreds of thousands of customers for their holiday refund fiasco. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. They will now be able to apply for a cash refund through an online form. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. "Unfortunately, there's a lacuna of enforcement right now. - Marella Cruises sailings on or before 30 June 2020 and all of the following: - Sailings on Marella Discovery 2 up to 30 April 2021, - Sailings on Marella Dream up to 4 May 2021, - Marella Discovery sailings in December 2020 and January 2021, - Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be … What if I want a cash refund? Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. One customer, Michelle, had great success through this … Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. 110 of the best Christmas jokes and funniest festive one-liners, Map of areas in all tiers of England's new restrictions - and how to check your area, When the Covid tiers will be reviewed ahead of Christmas, When the next tier announcement will be, and how tiers could change before Christmas, How the Covid tiers could change before Christmas, and the areas at risk of moving up, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. Sorry, there was a problem with your subscription. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. Legally, anyone with cancelled flights is entitled to apply. Answer 1 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. Once you have received a refund credit code, you can apply for a cash refund online. Previously, TUI holidaymakers affected were offered the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form. Cash refund If you do not want to amend your holiday or use a refund credit, you can apply for a cash refund. The airline has now issued an apology to customers over the delays. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. We are working to process all new and outstanding refund requests as quickly as possible. If you're unable to accept a refund credit you can apply for a cash refund, however, TUI is only able to reimburse your money once you have received your refund credit. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. “We really look forward to taking people on holiday again as soon as we’re able to.”. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. ©JPIMedia Publishing Ltd. All rights reserved. Web customers will receive their refund … News. © 2020 Associated Newspapers Limited. delays and refusals in getting their money back. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. All other holidays are continuing to operate as planned and will be continuously reviewed. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. 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